Foundations for Successful CHW Supervision
CWI’s flagship leadership course Foundations for Successful CHW Supervision recognizes that CHW Supervisors play a pivotal role in establishing a quality CHW workforce, yet all too often have not been equipped with the resources necessary to ensure their team members function most effectively in their roles. Drawing from the professional literature and the CHW Supervisor experience, we employ a culturally responsive and systems-thinking approach to challenges confronting CHW Supervisors today.
This course will build supervisors’ capacity to provide effective supervision and support for team members. Participants who successfully complete the full training series will have the opportunity to network with other supervisors and jointly brainstorm solutions to organizational challenges in a safe and supportive environment. We will provide a toolkit for CHW Supervisors to reinforce what was learned and serve as a reference with practical tools designed to improve supervisory practices.
Foundations for CHW Supervision Certificate Program
CWI’s 4-day Certificate Program is a unique opportunity for managers and supervisors to participate in a training that includes all topics from the two-day workshop along with vicarious trauma, cross-cultural leadership, crucial conversations, and more. Participants will receive a certificate of completion and access to two leadership courses in the following year.
The foundation of this course is based off of the Successful Supervision with CHWs developed with support from the Delivery System Reform Incentive Payment (DSRIP) program as part of Massachusetts’ section 1115 demonstration, entitled “MassHealth” (Project Number 11-W- 00030/1) from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.
This 24-hour course may be delivered over 4 full-day or 8 half-day sessions. You may choose to have the sessions delivered over consecutive days, twice weekly, once weekly, monthly, or bi-monthly.
For organizations seeking an even more robust version of this training series, CWI provides an additional series of 60-minute to 2-hour long professionally facilitated workshops and learning collaboratives whereby supervisors have the chance to share their collective wisdom with each other and receive support from their peers. CWI will work with your organization to help determine which topics to prioritize.
We understand that many organizations may not be able to offer the full 24-hour course. If this applies to you, CWI is able to provide any of the 4-sessions as standalone trainings.
Session 1 Topics: Systems Thinking, The Triple-Aim Approach, Recruitment, Hiring, Onboarding, Navigating Systems and Structural Challenges, Responding to Supervisory Challenges – Practice Sessions
Session 2 Topics: Professional Development Culturally Responsive Supervision, Boundary Setting, Responding to Supervisory Challenges – Practice Sessions
Session 3 Topics: Dimensions of Diversity, How Identity Impacts Supervisory Relationships, Equitable Supervision in Practice, Responding to Supervisory Challenges – Practice Sessions
Session 4 Topics: Trauma Informed Supervision, Supporting Self-Care, Creating Accountability in Teams. Developing Your Leadership Style.
To enhance the participants’ experience and maximize retention of newly acquired knowledge and skills, we employ a variety of methods to best serve a range of learning styles.*
Cross-Cultural Leadership Skills
Today’s healthcare leaders and supervisors work in complex, multi-cultural environments. It takes both knowledge and skills to lead well in this context. This course includes three half-day sessions including perspectives, cross-cultural communication, and crucial conversations.
*Some parts of this course have been adapted from the open source Successful Supervision with Community Health Workers curriculum that was developed with support from the Delivery System Reform Incentive Payment (DSRIP) program as part of Massachusetts’ section 1115 demonstration, entitled “MassHealth” (Project Number 11-W[1]00030/1) from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services.
“Connecting is the most important thing. Connect with providers regularly so they remember what you do. Connect with other departments so you know who to ask for resources. And connect with your clients in a genuine way. They are experts in their own experiences; use their expertise as you work together
CHW supervisor, Houston, TX
to improve health outcomes.”