Supervisory Skills

Leadership and Supervisory Skills Training

Foundations for CHW Supervision Certificate Program

CWI’s 4-day Certificate Program is a unique opportunity for managers and supervisors to participate in a training that includes all topics from the two-day workshop along with vicarious trauma, cross-cultural leadership, crucial conversations, and more. Participants will receive a certificate of completion and access to two leadership courses in the following year.

Successful Supervision with Community Health Workers curriculum was developed with support from the Delivery System Reform Incentive Payment (DSRIP) program as part of Massachusetts’ section 1115 demonstration, entitled “MassHealth” (Project Number 11-W[1]00030/1) from the U.S. Department of Health and Human Services, Centers for Medicare & Medicaid Services.

Successful Supervision with Community Health Workers

This 2-day workshop recognizes that CHW Supervisors play a pivotal role in establishing a quality CHW workforce, yet all too often have not been equipped with the resources necessary to ensure their team members function most effectively in their roles. Drawing from the professional literature and the CHW Supervisor experience, we employ a culturally responsive and systems-thinking approach to challenges confronting CHW Supervisors. It aims to build the capacity of supervisors to provide more responsive and informed supervision for the CHWs on their team. Workshop participants will learn about available resources and apply practical tools designed to improve supervisory practices.

Topics include systems thinking, role clarity, hiring and onboarding, staff integration and development, systems navigation, culturally responsive supervision, and boundary setting.

To enhance the participants’ experience and maximize retention of newly acquired knowledge and skills, we employ a variety of methods to accommodate a range of learning styles. In each section multiple methods are used to deepen learning.

Cross-Cultural Leadership Skills

Today’s healthcare leaders and supervisors work in complex, multi-cultural environments. It takes both knowledge and skills to lead well in this context. This course includes three half-day sessions including perspectives, cross-cultural communication, and crucial conversations.

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